Frequently Asked Questions
Everything you need to know about your ESSĒN experience.
How long does shipping take?
Standard domestic orders are typically processed within 2-3 business days and arrive within 5-7 business days. International shipping times vary by location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, ESSĒN is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and traceable wool to ensure a minimal environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of purchase if you need to make adjustments.